Technical Consultant, Mid-Market

About this role

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the Role Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs.You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers.You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.This role is focused on Commercial and Mid-Market customers, supporting high-growth companies with standardized financial workflows, core ERP integrations, and repeatable implementation patterns that drive fast time-to-value.What You'll DoAct as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system designPartner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrationsCollaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer successWork with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration optionsParticipate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s APIBe a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needsTroubleshoot integration blockers and guide customers through complex configuration decisions without writing code directlyContribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer baseInfluence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teamsWhat You NeedBachelor's degree in computer science, engineering, finance, business, or a related field2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environmentFamiliarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows. SAP S/4HANA or Sage Intacct expertise highly preferred.Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholdersStrong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilitiesCollaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and EngineeringExceptional organization and problem-solving skills, with a bias toward action and a high level of ownershipThrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp’s upmarket motionBenefits available to all full-time Ramp employees (Global)Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation expense coverage to NYC or SF (if needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf. Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice