Principal Product Manager, Platform Infrastructure and Premium Connectivity Services

About this role

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p><a style="display: block; overflow: hidden; position: relative;" href="https://share.synthesia.io/736c7cc3-98b0-4f96-a52c-9f05fbf645a7" target="_blank"> <img style="width: 100%; display: block; max-width: 100%;" src="https://image.synthesia.io/736c7cc3-98b0-4f96-a52c-9f05fbf645a7/thumbnail.gif" alt="Inside the Life of a Zscaler Product Manager"> </a></p> <p data-path-to-node="0"><span style="font-size: 12pt;"><strong data-path-to-node="0" data-index-in-node="0">Role</strong> </span></p> <p data-path-to-node="0"><span style="font-size: 12pt;">We are looking for a Principal Product Manager, Platform Infrastructure to join our team. This is a hybrid role based in San Jose, CA role, reporting to the Director, Product Management in the Product Management department. You will be a hands-on leader responsible for driving reliability and scalability and Cloud Operations initiatives for the ZIA and ZPA cloud platforms. This is a high-visibility role where you will drive critical projects to scale our architecture to 1 trillion transactions and beyond, ensuring our Zero Trust Exchange remains the global leader in cloud security.</span></p> <p data-path-to-node="1"><span style="font-size: 12pt;"><strong data-path-to-node="1" data-index-in-node="0">What you’ll do (Role Expectations)</strong></span></p> <ul data-path-to-node="2"> <li style="font-size: 12pt;"> <p data-path-to-node="2,0,0"><span style="font-size: 12pt;">Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="2,1,0"><span style="font-size: 12pt;">Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="2,2,0"><span style="font-size: 12pt;">Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="2,3,0"><span style="font-size: 12pt;">Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="2,4,0"><span style="font-size: 12pt;">Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability</span></p> </li> </ul> <p data-path-to-node="3"><span style="font-size: 12pt;"><strong data-path-to-node="3" data-index-in-node="0">Who You Are (Success Profile)</strong></span></p> <ul data-path-to-node="4"> <li style="font-size: 12pt;"> <p data-path-to-node="4,0,0"><span style="font-size: 12pt;">You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="4,1,0"><span style="font-size: 12pt;">You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="4,2,0"><span style="font-size: 12pt;">You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="4,3,0"><span style="font-size: 12pt;">You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="4,4,0"><span style="font-size: 12pt;">You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.</span></p> </li> </ul> <p data-path-to-node="5"><span style="font-size: 12pt;"><strong data-path-to-node="5" data-index-in-node="0">What We’re Looking for (Minimum Qualifications)</strong></span></p> <ul data-path-to-node="6"> <li style="font-size: 12pt;"> <p data-path-to-node="6,0,0"><span style="font-size: 12pt;">Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="6,1,0"><span style="font-size: 12pt;">12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management, or a Bachelor’s degree in a technical field</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="6,2,0"><span style="font-size: 12pt;">Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="6,3,0"><span style="font-size: 12pt;">Proven experience with cloud-native services at hyper-scalers or major SaaS providers</span></p> </li> <li style="font-size: 12pt;"> <p data-path-to-node="6,4,0"><span style="font-size: 12pt;">Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles</span></p> </li> </ul> <p data-path-to-node="7"><span style="font-size: 12pt;"><strong data-path-to-node="7" data-index-in-node="0">What Will Make You Stand Out (Preferred Qualifications)</strong></span></p> <ul data-path-to-node="8"> <li style="font-size: 12pt;"> <p data-path-to-node="8,0,0"><span style="font-size: 12pt;">Experience leveraging AI/ML technologies, predictive analytics, or AIOps frameworks to automate cloud incident detection, proactive root-cause analysis, and infrastructure reliability improvements</span></p> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Product Management &amp; Data Analytics:&nbsp;Expertise in translating complex customer needs into actionable product requirements, paired with strong data analytics skills to define hypotheses and analyze large datasets.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Enterprise Networking &amp; Zscaler Expertise:&nbsp;Deep understanding of global transit