Senior Manager, Strategic Technical Consulting

About this role

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the Role Technical Consulting is Ramp's post-sales technical delivery team. When a finance org needs Ramp to work the way their business actually runs, this is the team that takes customers through that transformation, from complex accounting issues to integration errors to everything in between.The Senior Manager, Technical Consulting, Strategic leads the team responsible for Ramp's largest and most strategic accounts. You'll own post-sales technical implementation for this segment end to end — from technical discovery and solution design through go-live, adoption, and expansion — working shoulder-to-shoulder with our Customer Activation team, with whom you'll co-own activation milestones and time-to-value.Strategic customers arrive with multi-entity structures, legacy ERPs, in-flight finance transformations, procurement and treasury requirements, and executive sponsors who expect a named technical leader in the room. Your team is the last line of technical escalation for these accounts — there is no tier above you.This role suits an experienced leader who can hold two things at once: the operating rigor to run a delivery function at scale, and the technical credibility to sit across from a Controller or VP of Finance and design the solution live.What You'll DoLead and grow the Strategic Technical Consulting team — coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segmentOwn post-sales technical implementation for Ramp's largest accounts — accountable for solution quality, delivery timelines, and technical outcomes across the portfolioCo-own activation milestones with Customer Activation — build a joint operating model where TC drives technical design and Activation drives adoption and enablement, with shared accountability for time-to-value and a single, coherent customer experienceServe as the terminal escalation point for complex technical and delivery challenges — ERP integration failures, custom API work, at-risk go-lives, and commitments made pre-sales that need to be re-scopedDefine the Strategic delivery model — scoping standards, solution design review, rules of engagement with CSM/AM/Activation, staffing and capacity models, and quality bars that hold up under enterprise scrutinyRun the function with operational rigor — forecast capacity, balance workload across accounts, instrument the team with KPIs (time-to-value, go-live on-time rate, escalation volume, adoption and expansion attach), and use the data in coaching and planningPartner cross-functionally at the leadership level — Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops — to align on roadmap, feedback loops, and segment strategyTurn field insight into product influence — synthesize what Strategic customers actually need, champion it with Product and Engineering, and close the loop back to the fieldSet precedent where none exists — make sound calls in ambiguous, high-stakes situations, document the reasoning, and teach the team to do the sameWhat You Need8+ years in technical consulting, solutions architecture, implementation, or professional services — with substantial time on enterprise or strategic accounts3+ years managing individual contributors and owning team-level outcomes; experience managing senior or principal-level ICs strongly preferredProven track record owning post-sales implementation for large, complex customers — multi-entity, multi-system, executive-sponsored engagementsDeep fluency in ERP and financial systems (NetSuite, Sage Intacct, Oracle, Workday Financials, Microsoft Dynamics), APIs, SSO/HRIS integrations, and core accounting workflows (chart of accounts, subsidiaries, approval hierarchies, month-end close)Ability to assess and guide technical solution design at enterprise complexity — and to tell the difference between a configuration problem, a product gap, and a customer process problemExperience building the operating model between two functions — e.g. delivery and onboarding, or services and customer success — and making shared accountability actually workExecutive-grade communication — able to hold the room with a CFO or Controller, advocate for your team internally, and translate technical trade-offs into business consequencesDemonstrated judgment in ambiguity and a bias toward ownership in a fast-changing, high-growth environmentNice to HaveExperience at an ERP or financial systems vendor (Workday, NetSuite/Oracle, Sage Intacct, Coupa) or in a Big 4 / systems integrator implementation practiceBackground in fintech, spend management, or AP automationExperience standing up or scaling a technical consulting / professional services function from an early stageExperience managing managers or team leads, or building the career ladder for a technical IC trackBenefits available to all full-time Ramp employees (Global)Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation expense coverage to NYC or SF (if needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf. Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice