Product Operations Specialist | Generalist

About this role

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the RoleAs a tenured member of Ramp’s growing Product Operations team, you will work at the nexus of Ramp’s cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers. You will own the operations for a meaningful product or set of products at Ramp, while also influencing the overall development of Ramp’s internal operations as the company rapidly scales. You will collaborate with your product partners to lay out a data-driven and customer-informed roadmap of features to build and improvements to implement, build out automation and processes to help Ramp scale internally, and assist in the launch of impactful new features and products. You’ll work closely with product managers, engineers, design, data and our customer-facing teams, as well as partners and vendors outside of Ramp.*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*What You’ll DoCustomer Obsession: Represent the “voice of the customer” within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partnersProduct Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the productLaunch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organizationIncident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolutionPartner Ops: Manage our operational relationship with relevant partners and vendors, including negotiating strong service agreements and performing joint performance assessmentsWhat You NeedMinimum 2 years of professional experience working in product management, product operations, or strategy & operations roles, ideally in a fast-growing businessExperience driving fast and successful execution of complex initiatives that involve the coordination of efforts of many different teamsTrack record of “seeking the root cause” of issues to find more enduring and impactful solutions than othersExperience leveraging qualitative and quantitative feedback to create product recommendationsExperience working directly with customers or clients through feedback requests and/or user research interviewsExperience leveling up and assisting junior members of your team with constructive feedbackExcellent written and verbal communication skills with experience tailoring a message to different audiencesCan translate data into insights and action, including experience querying SQLComfort in ambiguity and a track record of charting your own pathNice-to-HavesExperience with Retool or other low-code tooling platformsExperience in Management ConsultingTechnical programming experience (Python, Java, React)About Our TeamsSpend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spendProcurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisionsIntelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisionsBill Payments owns our invoice management, accounts payable, and B2B payment capabilitiesRisk owns our underwriting and financial products that determine which businesses to approve and how to manage riskGrowth owns onboarding, activation and retention products to help our customers be successful on the Ramp platformAccounting owns creating intelligence in our accounting platform, saving finance teams time and moneyMobile owns our mobile app development and mobile strategyBenefits available to all full-time Ramp employees (Global)Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation expense coverage to NYC or SF (if needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf. Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice