Technical Account Manager (Canada - Enterprise - Auth0)

About this role

<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><div class="container"> <div id="model-response-message-contentr_b548581859ccb8c5" class="markdown markdown-main-panel md-content enable-luminous-fast-follows enable-updated-hr-color tutor-markdown-rendering"> <h2 data-path-to-node="0">&nbsp;Technical Account Manager (TAM) – Enterprise - Auth0</h2> <p data-path-to-node="1"><strong data-path-to-node="1" data-index-in-node="0">Okta: The World’s Identity Company™</strong></p> <p data-path-to-node="2">Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.</p> <p data-path-to-node="3">Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.</p> <h3 data-path-to-node="5">The Key Accounts Opportunity</h3> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0"><strong data-path-to-node="6,0,0" data-index-in-node="0">Platform Focus:</strong> Primary focus on Customer Identity Cloud (Auth0), with foundational technical engagement across Workforce Identity Solutions (Okta).</p> </li> <li> <p data-path-to-node="6,1,0"><strong data-path-to-node="6,1,0" data-index-in-node="0">Travel:</strong> Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.</p> </li> </ul> <p data-path-to-node="7">This role is integral to the Key Accounts segment team, managing accounts across various core industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.</p> <p data-path-to-node="8">The Technical Account Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for key accounts, focusing on developer-focused customer identity architecture, API integrations, hands-on prototyping, and broad deployment strategies across Auth0 and Okta environments.</p> <h3 data-path-to-node="10">Key Identity Solutions &amp; Technologies You Will Support</h3> <p data-path-to-node="11">The Okta platform secures identities across every part of the lifecycle. You will focus primarily on developer-centric customer identity environments while supporting core workforce solutions:</p> <ul data-path-to-node="12"> <li> <p data-path-to-node="12,0,0"><strong data-path-to-node="12,0,0" data-index-in-node="0">Customer Identity Cloud (Auth0) &amp; Developer Tools (Primary Focus):</strong></p> <ul data-path-to-node="12,0,1"> <li> <p data-path-to-node="12,0,1,0,0">Modern authentication and authorization protocols (<strong data-path-to-node="12,0,1,0,0" data-index-in-node="51">OAuth 2.0, OIDC</strong>).</p> </li> <li> <p data-path-to-node="12,0,1,1,0">Direct API management and endpoint testing using <strong data-path-to-node="12,0,1,1,0" data-index-in-node="49">Auth0 Management &amp; Authentication REST APIs</strong>.</p> </li> <li> <p data-path-to-node="12,0,1,2,0"><strong data-path-to-node="12,0,1,2,0" data-index-in-node="0">Auth0 Universal Login</strong>, custom login flows, and modern developer SDKs (e.g., Auth0 SPA JS, Auth0 React, Auth0 Next.js, Auth0 Python/Node.js).</p> </li> <li> <p data-path-to-node="12,0,1,3,0">Platform extensibility and custom logic using <strong data-path-to-node="12,0,1,3,0" data-index-in-node="46">Auth0 Actions</strong> and webhooks.</p> </li> <li> <p data-path-to-node="12,0,1,4,0">Multi-tenant application architectures, social login, B2B/B2C identity federation, and custom database connections.</p> </li> </ul> </li> <li> <p data-path-to-node="12,1,0"><strong data-path-to-node="12,1,0" data-index-in-node="0">Workforce Identity (Okta):</strong></p> <ul data-path-to-node="12,1,1"> <li> <p data-path-to-node="12,1,1,0,0"><strong data-path-to-node="12,1,1,0,0" data-index-in-node="0">Identity &amp; Access Management (IAM):</strong> Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, and Universal Directory.</p> </li> <li> <p data-path-to-node="12,1,1,1,0"><strong data-path-to-node="12,1,1,1,0" data-index-in-node="0">Identity Governance &amp; Administration (IGA):</strong> Lifecycle Management and automated provisioning (SCIM).</p> </li> <li> <p data-path-to-node="12,1,1,2,0"><strong data-path-to-node="12,1,1,2,0" data-index-in-node="0">Identity Threat Detection &amp; Response (ITDR):</strong> Syslog monitoring, threat detection, and signal integrations.</p> </li> </ul> </li> </ul> <h3 data-path-to-node="14">What You'll Be Doing</h3> <h4 data-path-to-node="15">Key Account Partnership &amp; Influence</h4> <ul data-path-to-node="16"> <li> <p data-path-to-node="16,0,0">Build deep, long-lasting relationships with customer engineering leads, product architects, and technical decision-makers as their primary technical advisor.</p> </li> <li> <p data-path-to-node="16,1,0">Masterfully apply technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy.</p> </li> <li> <p data-path-to-node="16,2,0">Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives.</p> </li> </ul> <h4 data-path-to-node="17">Prototyping, Technical Execution &amp; Advocacy</h4> <ul data-path-to-node="18"> <li> <p data-path-to-node="18,0,0"><strong data-path-to-node="18,0,0" data-index-in-node="0">Hands-on Prototyping &amp; Demos:</strong> Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs (such as custom Auth0 Universal Login branding, OAuth 2.0 grant flow implementations, and Auth0 Actions scripts).</p> </li> <li> <p data-path-to-node="18,1,0"><strong data-path-to-node="18,1,0" data-index-in-node="0">API Testing &amp; Integrations:</strong> Utilize tools like <strong data-path-to-node="18,1,0" data-index-in-node="47">Postman</strong> to test, validate, and demonstrate Auth0 and Okta REST APIs (executing CRUD operations for users, roles, and application configurations).</p> </li> <li> <p data-path-to-node="18,2,0"><strong data-path-to-node="18,2,0" data-index-in-node="0">Complex Problem Resolution:</strong> Dissect multi-faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering.</p> </li> <li> <p data-path-to-node="18,3,0">Advocate for customer technical needs within cross-functional product and engineering teams.</p> </li> </ul> <h4 data-path-to-node="19">Thought Leadership &amp; Team Enablement</h4> <ul data-path-to-node="20"> <li> <p data-path-to-node="20,0,0">Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads.</p> </li> <li> <p data-path-to-node="20,1,0">Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team.</p> </li> <li> <p data-path-to-node="20,2,0">Mentor peers, upskilling team capability with a focus on developer S