Enterprise Customer Activation Manager | Bill Pay & Procurement

About this role

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the RoleThe Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact.What You’ll DoDeliver High-Quality ImplementationsLead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deploymentEducate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configurationDrive Customer Adoption & Business OutcomesPrevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutionsUnderstand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rolloutBe a Product & Workflow ExpertBecome deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processingTroubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workaroundsCross-Functional Partnership & Customer AdvocacyProvide structured feedback and insights to Product to inform roadmap prioritizationBalance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreachWhat You'll Need5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functionsStrong project management and time management skills with the ability to keep multiple customers on track simultaneouslyExcellent verbal and written communication skills, including the ability to explain complex workflows simplyExperience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutionsDemonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisionsStrong record of meeting or exceeding performance metrics in previous rolesAbility to anticipate customer needs and position product capabilities proactivelyComfort operating in a fast-paced, high-growth environment with evolving processesNice to HavesExperience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)Background in financial services, Fintech, or SaaS implementationsExperience at a high-growth startupBenefits available to all full-time Ramp employees (Global)Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation expense coverage to NYC or SF (if needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf. Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice