Principal Product Manager

About this role

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p><a style="display: block; overflow: hidden; position: relative;" href="https://share.synthesia.io/736c7cc3-98b0-4f96-a52c-9f05fbf645a7" target="_blank"> <img style="width: 100%; display: block; max-width: 100%;" src="https://image.synthesia.io/736c7cc3-98b0-4f96-a52c-9f05fbf645a7/thumbnail.gif" alt="Inside the Life of a Zscaler Product Manager"> </a></p> <p><span style="font-size: 12pt;"><strong>Role</strong></span></p> <p><span style="font-size: 12pt;">We are looking for a Principal Product Manager to join our team. This is a hybrid role based in San Jose, reporting to the Senior Director, Product Management in the product management department. This role will lead strategy, roadmap, and adoption for critical ZPA platform initiatives, focusing on driving foundational platform capabilities that improve scalability, resiliency, operational efficiency, and customer adoption across a complex enterprise product portfolio. As a highly strategic and cross-functional product leader, you will partner closely with engineering, architecture, operations, and go-to-market teams to define and deliver infrastructure investments that strengthen platform performance, simplify operations, and support the needs of both commercial and regulated environments.</span></p> <p><span style="font-size: 12pt;"><strong>What you’ll do (Role Expectations)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define and drive the roadmap for key infrastructure and platform capabilities</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner cross-functionally with engineering, architecture, operations, and field teams to identify priorities and deliver high-impact platform enhancements</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define and prioritize resiliency investments, including health checks, recovery mechanisms, and service robustness improvements</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Translate customer, field, and partner feedback into clear product requirements, roadmap priorities, and measurable business outcomes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Influence cross-functional stakeholders and align teams on strategy, sequencing, and execution tradeoffs</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Who You Are (Success Profile)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What We’re Looking for (Minimum Qualifications)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5+ years of product management experience, with deep experience in cloud infrastructure, platform, networking, security, or enterprise software</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record of decomposing highly complex technical and business problems into actionable, phased roadmaps</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong understanding of distributed systems, cloud architecture, platform services, and operational reliability</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record of defining and executing roadmaps for highly technical platform capabilities</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What Will Make You Stand Out (Preferred Qualifications)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience leveraging AI/ML tools or predictive analytics to optimize cloud infrastructure utilization, automate capacity planning, or enhance platform self-healing and resiliency features</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience driving customer adoption and deployment acceleration for complex enterprise platform services</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to balance long-term platform strategy with near-term engineering delivery needs and influence without direct authority</span></li> </ul> <p><span style="font-size: 12pt;">#LI-Hybrid</span></p> <p><span style="font-size: 12pt;">#LI-CM3</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.</p> <p>The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.</p></div><div class="title">Base Pay Range</div><div class="pay-range"><span>$196,000</span><span class="divider">&mdash;</span><span>$245,000 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflec