Director, Technical Program Management

About this role

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p><span style="font-size: 12pt;"><strong>Role</strong></span></p> <p><span style="font-size: 12pt;">​As the Director of Technical Program Management for Shared Platform Engineering, you will be responsible for the successful execution of Zscaler’s most strategic engineering initiatives. You will establish the rhythm of the business for critical technical programs, translating organizational priorities into actionable plans.This is a hybrid role, based in San Jose, CA (hybrid three days a week) reporting to Executive leadership. This role requires a strategic leader who can design and implement robust program management frameworks, operationalize transformational change, and drive cross-functional planning across the product and platform engineering organization.&nbsp;</span></p> <p><span style="font-size: 12pt;"><strong>What you’ll do (Role Expectations)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead the definition, planning, and delivery of complex, cross-functional technical programs aligned with Zscaler’s strategic goals and R&amp;D objectives.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive critical customer retention initiatives by tracking support tickets, deployment progress, and telemetry data, maintaining a targeted focus on high-priority customer health metrics.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Establish and manage the key interlocks, timelines, and workflows that define the operational rhythm for platform engineering to ensure the successful achievement of OKRs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Design, implement, and refine program management frameworks, processes, and tools to drive efficiency, scalability, and a culture of continuous improvement.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive cross-functional alignment by managing dependencies, effectively communicating program status and risks to executive leadership, and operationalizing key transformational change management plans.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Who You Are (Success Profile)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are highly organized and possess exceptional attention to detail, ensuring precision in all administrative tasks.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You demonstrate utmost discretion and can manage sensitive information with a high level of confidentiality and integrity.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are proactive and anticipate needs, effectively supporting a C-level executive in a fast-paced environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You possess strong interpersonal and communication skills, enabling effective collaboration and event coordination.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are adaptable and adept at managing multiple priorities, thriving in a dynamic and evolving workplace.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What We’re Looking for (Minimum Qualifications)&nbsp;</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">12+ years of experience in technical program management or related technical field, with leadership of large-scale initiatives</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor's degree in Engineering, Computer Science, or a related field (Master’s preferred)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record in applying methodologies (e.g., Agile, Scrum) and influencing organizational strategy and experience collaborating across large-scale engineering teams and influencing executive leadership</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep understanding of API Platforms and software application frameworks such as Java and Spring (e.g., Spring Boot, Spring Cloud)&nbsp;</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What Will Make You Stand Out (Preferred Qualifications)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in a high-growth SaaS or cybersecurity organization</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with public cloud platforms (e.g., AWS, GCP, Azure)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Advanced knowledge of process improvement methodologies (e.g., Six Sigma) and certification in PMP, SAFe, or Scrum Master</span></li> </ul> <p><span style="font-size: 12pt;">#LI-Hybrid</span></p> <p><span style="font-size: 12pt;">#LI-CM3</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.</p> <p>The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.</p></div><div class="title">Base Pay Range</div><div class="pay-range"><span>$199,500</span><span class="divider">&mdash;</span><span>$285,000 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.</p> <p>Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:</p> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <p data-pm-slice="1 1 []">Lea